Privacy Policy

1. Introduction

TMS Admin ("the App", "we", "our", or "us") is a delivery and logistics operations management application operated by Hasaki LLC as part of Hasaki Express delivery operations. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the TMS Admin mobile application. By installing or using the App, you agree to the terms of this Privacy Policy.

The App is intended for authorized operations staff, dispatchers, and delivery personnel (drivers/shippers) of Hasaki Express. Accounts are provisioned by Hasaki LLC administrators; the App does not offer public self-registration.

2. Information We Collect

We only collect information that is necessary for operating delivery and logistics services.

2.1 Account & Personal Information

• Full name
• Phone number
• Internal account identifier / SSO credentials provisioned by your organization

2.2 Delivery & Order Information

• Pickup and delivery addresses
• Order details, order codes, and delivery status
• Proof-of-delivery photos captured to confirm a completed delivery

2.3 Location Information

• Device GPS location, collected only while the App is open and in active use ("when in use"), and only after you grant permission.
• We do not collect or track your location in the background or when the App is closed.
• Location is used solely for delivery coordination, route context, and order tracking. You can disable location access at any time in your device settings.

2.4 Device & Technical Information

• Device type and operating system version
• A device or installation identifier, used to attribute analytics and diagnostics to a device — never to track you across other companies' apps or websites
• App usage and interaction data (for example, which screens and features are used), collected as analytics to operate and improve the App
• App crash logs and performance diagnostics, used solely to improve stability and service quality

3. How We Use Your Information

• Operating and managing delivery services
• Assigning, tracking, and confirming order status
• Communicating with users during delivery processes
• Improving app performance, stability, and user experience
• Ensuring system security and preventing fraud

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. Information may be shared only:

• With service providers and technical partners that directly support App operations — including Google Firebase (Analytics and Crashlytics) for app analytics and crash diagnostics, cloud hosting, and maps/location services. These partners are contractually bound to protect your data with safeguards at least equal to those described in this Policy, and may use it only to provide services to us.
• When required by law or by a competent government authority.
• With your explicit consent.

Where third-party SDKs are used (for example, Google Firebase and mapping services), they process only the minimum data needed for their function.

5. Data Storage, Security and Retention

• Data is stored on secure servers operated by or for Hasaki LLC.
• Appropriate technical and organizational measures protect data against unauthorized access, loss, or disclosure. Data is encrypted in transit.
• Access to personal data is restricted to authorized personnel only.
• Retention: We retain personal and operational data only as long as necessary for delivery operations and legal/accounting obligations. Account and personal data are deleted or anonymized within 90 days after an account is deactivated, unless a longer period is required by law.

6. Your Rights and Choices

You have the right to:

• Access, review, or correct your personal information
• Disable location access at any time through your device settings
• Request deactivation of your account and deletion of your associated personal data

Because accounts are created and managed by your organization's administrators (not self-registered in the App), account and data deletion requests are handled through your administrator or by contacting us at [email protected]. We action verified requests within 30 days, subject to legal retention requirements.

7. Account Creation and Deletion

The App does not support public account creation. Accounts are provisioned exclusively by Hasaki LLC administrators for authorized personnel. To request account or data deletion, contact your administrator or email [email protected].

8. Children's Privacy

The App is an operational tool intended only for authorized personnel aged 18 and over. It is not directed to children, and we do not knowingly collect personal information from anyone under the age of 18.

9. Legal Basis and Governing Law

We process personal data in accordance with the laws of Vietnam, including Decree No. 13/2023/ND-CP on Personal Data Protection. Data is primarily stored and processed in Vietnam; where any processing occurs outside Vietnam, we apply equivalent protections.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be published within the App and on this page, with an updated "Last updated" date.

11. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Application: TMS Admin (Hasaki Express)
• Operating Company: Hasaki LLC
• Support email: [email protected]
• Website: hasaki.com